Returns and Refunds

If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns within 14 days of purchase. You can return your product onto one of our store gift cards or a different product.
As a small business we can only issue refunds on faulty products.

Please note the following exceptions to our return and refund policy:

  • Discounted, sale and custom items are final and cannot be returned or exchanged
  • Jewellery items such as earrings due to hygiene reasons
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use
  • Bespoke and made to order items are not eligible for a refund unless faulty.

To initiate a return, please complete the following steps:

  1. Reply to your order confirmation email to request which products you would like to return
  2. We will then confirm your request and either send a return label (if the item is faulty) or advise the best postal method.

Additional Information:

  • Orders must be returned in their original packaging and in perfect condition.
  • As the products in our shop are usually made to order, if you need to amend your order or cancel, you must  do so within 24 hours of ordering.
  • As soon as we receive your returned item we will process your refund. This can take up to 5 working days to appear back in your account.
  • We will only cover the return shipping fee of faulty/damaged items.
  • We must be notified of damaged items within 3 working days of delivery.
  • Any further questions, you can call us on 0131 574 6514 or email: hello@harbourlane.com