Liberty Bracelet
We post out our orders at least once a week using the services below.
We use Royal Mail and ParcelForce to send out all our UK orders.
Prices are based on the size and weight of your order:
- The majority of our orders of cards and smaller items are sent using Royal Mail's Untracked post which costs £3.50
- For larger orders or orders for cushions and bolsters, these are sent as Medium Parcels with Royal Mail's parcel service which costs £5.50
- Lampshades are sent using Parcel Force's insured and tracked 48 hour service which costs £9.00
If you provide an email address and/or phone number at checkout, you'll receive updates on your order.
Due to the new Brexit changes, we have suspended all international postage until we can find the most efficient and cost effective way to post orders safely.
You can also choose to collect your item from the studios - South Queensferry is open 10am to 5pm Tuesdays to Sundays and Harbour Lane Highlands in Fortrose is open 10am to 4.30pm Wednesdays to Saturdays. If you select this option we'll ping you an email to let you know as soon as your order is ready to collect.
We post out our orders at least once a week using the services below.
We use Royal Mail and ParcelForce to send out all our UK orders.
Prices are based on the size and weight of your order:
- The majority of our orders of cards and smaller items are sent using Royal Mail's Untracked post which costs £3.50
- For larger orders or orders for cushions and bolsters, these are sent as Medium Parcels with Royal Mail's parcel service which costs £5.50
- Lampshades are sent using Parcel Force's insured and tracked 48 hour service which costs £9.00
If you provide an email address and/or phone number at checkout, you'll receive updates on your order.
Due to the new Brexit changes, we have suspended all international postage until we can find the most efficient and cost effective way to post orders safely.
You can also choose to collect your item from the studios - South Queensferry is open 10am to 5pm Tuesdays to Sundays and Harbour Lane Highlands in Fortrose is open 10am to 4.30pm Wednesdays to Saturdays. If you select this option we'll ping you an email to let you know as soon as your order is ready to collect.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns within 14 days of purchase. You can return your product onto one of our store gift cards or swap for a different product.
As a small business we can only issue refunds on faulty products.
Please note the following exceptions to our return and refund policy:
- Discounted, sale and custom items are final and cannot be returned or exchanged
- Jewellery items such as earrings due to hygiene reasons
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
- Bespoke and made to order items are not eligible for a refund unless faulty.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return
- We will then confirm your request and either send a return label (if the item is faulty) or advise the best postal method.
Additional Information:
- Orders must be returned in their original packaging and in perfect condition.
- As the products in our shop are usually made to order, if you need to amend your order or cancel, you must do so within 24 hours of ordering.
- As soon as we receive your returned item we will process your refund. This can take up to 5 working days to appear back in your account.
- We will only cover the return shipping fee of faulty/damaged items.
- We must be notified of damaged items within 3 working days of delivery.
- Any further questions, you can call us on 0131 574 5711 or email: hello@harbourlane.com
If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns within 14 days of purchase. You can return your product onto one of our store gift cards or swap for a different product.
As a small business we can only issue refunds on faulty products.
Please note the following exceptions to our return and refund policy:
- Discounted, sale and custom items are final and cannot be returned or exchanged
- Jewellery items such as earrings due to hygiene reasons
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
- Bespoke and made to order items are not eligible for a refund unless faulty.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return
- We will then confirm your request and either send a return label (if the item is faulty) or advise the best postal method.
Additional Information:
- Orders must be returned in their original packaging and in perfect condition.
- As the products in our shop are usually made to order, if you need to amend your order or cancel, you must do so within 24 hours of ordering.
- As soon as we receive your returned item we will process your refund. This can take up to 5 working days to appear back in your account.
- We will only cover the return shipping fee of faulty/damaged items.
- We must be notified of damaged items within 3 working days of delivery.
- Any further questions, you can call us on 0131 574 5711 or email: hello@harbourlane.com
Liberty Bracelet
We post out our orders at least once a week using the services below.
We use Royal Mail and ParcelForce to send out all our UK orders.
Prices are based on the size and weight of your order:
- The majority of our orders of cards and smaller items are sent using Royal Mail's Untracked post which costs £3.50
- For larger orders or orders for cushions and bolsters, these are sent as Medium Parcels with Royal Mail's parcel service which costs £5.50
- Lampshades are sent using Parcel Force's insured and tracked 48 hour service which costs £9.00
If you provide an email address and/or phone number at checkout, you'll receive updates on your order.
Due to the new Brexit changes, we have suspended all international postage until we can find the most efficient and cost effective way to post orders safely.
You can also choose to collect your item from the studios - South Queensferry is open 10am to 5pm Tuesdays to Sundays and Harbour Lane Highlands in Fortrose is open 10am to 4.30pm Wednesdays to Saturdays. If you select this option we'll ping you an email to let you know as soon as your order is ready to collect.
We post out our orders at least once a week using the services below.
We use Royal Mail and ParcelForce to send out all our UK orders.
Prices are based on the size and weight of your order:
- The majority of our orders of cards and smaller items are sent using Royal Mail's Untracked post which costs £3.50
- For larger orders or orders for cushions and bolsters, these are sent as Medium Parcels with Royal Mail's parcel service which costs £5.50
- Lampshades are sent using Parcel Force's insured and tracked 48 hour service which costs £9.00
If you provide an email address and/or phone number at checkout, you'll receive updates on your order.
Due to the new Brexit changes, we have suspended all international postage until we can find the most efficient and cost effective way to post orders safely.
You can also choose to collect your item from the studios - South Queensferry is open 10am to 5pm Tuesdays to Sundays and Harbour Lane Highlands in Fortrose is open 10am to 4.30pm Wednesdays to Saturdays. If you select this option we'll ping you an email to let you know as soon as your order is ready to collect.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns within 14 days of purchase. You can return your product onto one of our store gift cards or swap for a different product.
As a small business we can only issue refunds on faulty products.
Please note the following exceptions to our return and refund policy:
- Discounted, sale and custom items are final and cannot be returned or exchanged
- Jewellery items such as earrings due to hygiene reasons
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
- Bespoke and made to order items are not eligible for a refund unless faulty.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return
- We will then confirm your request and either send a return label (if the item is faulty) or advise the best postal method.
Additional Information:
- Orders must be returned in their original packaging and in perfect condition.
- As the products in our shop are usually made to order, if you need to amend your order or cancel, you must do so within 24 hours of ordering.
- As soon as we receive your returned item we will process your refund. This can take up to 5 working days to appear back in your account.
- We will only cover the return shipping fee of faulty/damaged items.
- We must be notified of damaged items within 3 working days of delivery.
- Any further questions, you can call us on 0131 574 5711 or email: hello@harbourlane.com
If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept returns within 14 days of purchase. You can return your product onto one of our store gift cards or swap for a different product.
As a small business we can only issue refunds on faulty products.
Please note the following exceptions to our return and refund policy:
- Discounted, sale and custom items are final and cannot be returned or exchanged
- Jewellery items such as earrings due to hygiene reasons
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
- Bespoke and made to order items are not eligible for a refund unless faulty.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return
- We will then confirm your request and either send a return label (if the item is faulty) or advise the best postal method.
Additional Information:
- Orders must be returned in their original packaging and in perfect condition.
- As the products in our shop are usually made to order, if you need to amend your order or cancel, you must do so within 24 hours of ordering.
- As soon as we receive your returned item we will process your refund. This can take up to 5 working days to appear back in your account.
- We will only cover the return shipping fee of faulty/damaged items.
- We must be notified of damaged items within 3 working days of delivery.
- Any further questions, you can call us on 0131 574 5711 or email: hello@harbourlane.com